What to expect as a Kanary member.
What happens during your first 30 days
Day 1: You become a premium
member!
Day 2-3: Your first scan
completes
Day 4-14: Kanary submits and
reviews
removals
Day 15 or sooner: You start
seeing completed
removals!
Day 30: Kanary checks for new
and resurfaced
exposures
After day 30: Kanary
focuses on tough
removals
End of month: Kanary
updates you on our
progress
Ongoing support for your priorities
Ongoing: Kanary
responds
within 24 hours to questions or requests for help
Ongoing: You can track
progress in your
Kanary
account
Ongoing: You request
to pause or
cancel your
account
Day 1: You become a premium member!
You create a profile, update your information, add loved ones, verify your
details, and start a scan.
Kanary scans the web for your information and takes about 24 hours to complete.
Day 2-3: Your first scan completes
Kanary automatically starts sending requests to remove you from the worst
sites. Some sites (ie Facebook) require your help or approval to update.
You review the results we need your help on and let Kanary know how to proceed.
Day 4-14: Kanary submits and reviews removals
Kanary is busy scanning and responding to sites to verify requests
and check if any data has been successfully removed.
You sit back and relax, or reach out to Kanary if you have a specific concern
we can help with.
Day 15 or sooner: You start seeing completed
removals!
You’ll start seeing completed removals on your dashboard. Kanary resubmits any
requests that were rejected or blocked by a site. If there are any issues we need your help on or think
you can speed up, we let you know.
Day 30: Kanary checks for new and resurfaced
exposures
You'll see a new scan running in your account. If you want to start a scan
sooner, you can run one any time from your account.
If there are any issues we need your help on or think
you can speed up, we let you know.
After day 30: Kanary focuses on tough removals
We research why certain sites are not responding to our requests. We do
everything we can to help you remove yourself or respond to a threat. We get it, it’s frustrating to
wait this long for a removal to complete. As we work through these issues, we are transparent with you
about what’s happening and how you can help.
End of month: Kanary updates you on our progress
Kanary sends you an email report covering how many items are in progress,
how many are removed, and what needs your approval or help. If you can take a
preventative action to protect yourself, we let you know (ie updating privacy settings or resetting your
password).
Ongoing: Kanary responds
within 24 hours to questions or requests for help
Our goal is to make it easier for you to protect your private information and
stay safe. If you have an urgent situation or concern, do not hesitate to reach out to
[email protected] Our support team will get back to you within 24 hours with more information and
help however we can.
Ongoing: You can track progress in your Kanary
account
Your Kanary account reflects the latest scan activity, removal requests,
escalations, and verifications. Whenever you need to check on our progress, you can visit your
dashboard.
Ongoing: You request to pause or cancel your
account
Everyone has different needs and expectations when trying to protect their
privacy. If you're a monthly member and want to pause your account, just let us know and we won't
actively work on your removals or charge you until you un-pause. If you try Kanary and find it isn't a
fit, we'll help you cancel and delete your data immediately. We'll ask you to share feedback and will do
everything we can to improve the service and better meet expectations.