Frequently Asked
Questions

Yes, removing your information is our focus. We automate as much of the removal process as possible, then our support team actively works with you to stop unwanted websites from sharing your information. There are limits to what can and cannot legally be redacted for privacy, so we help you understand those limits and take steps to protect yourself.

We categorize sites and information we find by risk level. There are 3 risk levels:

  • High: The site is sharing location information, contact information, or credentials without your consent. It may include context that makes you a target like salary, political party, or profession. Removing data for the site is difficult and may take months to remove or be impossible.
  • Medium: The site is sharing contact information like name, email, or phone number without your consent. The site is often inaccurate or doesn’t include additional context. It responds to requests and removes personal information on a consistent basis.
  • Low: The site is sharing personal information but you likely posted it yourself or provided consent. It is unlikely to be harmful but could cause issues if combined with other personal information. You may want to withdraw your consent and it will likely comply with your request.

All you need is an email. Our goal is not to collect information about you - it’s to help you tackle the risks associated with your personal information online.

Once you create an account, you have the option to add various names, aliases, phone numbers, addresses, usernames, dates of birth and family information so that Kanary can find and remove risks.

You sign up, add family members, immediately scan for your information, and begin removals for known risks. To help every member deal with their unique set of concerns, we have a dynamic approach for finding new sites for every member. No single person's digital presence is the same. You can trigger a scan to run at any time. You may want to update your information or want to scan more frequently than once a month. Members have access to an account where you can review the sites we've found, suggest new sites we may have missed, and help us remove information more quickly by sharing context and information.

Above 70% for every user of our service. As we find and remove information from thousands of sites, this might change over time. We cannot guarantee information removal but we never stop following up, reporting, and escalating sites that put our users at risk.

First, we never share or sell your personal information. Second, we examine our use of 3rd party software carefully and use it sparingly. This allows us to have full control and understanding of where your information goes and how it's secured. Finally, we give you options for protecting your account with 2FA. You can read about our security and privacy practices here: https://www.thekanary.com/privacy_and_security.

Kanary does not offer a free or trial option at the moment. If you or your community are interested in trying Kanary before joining, please reach out to [email protected]

Kanary is the best way to stay aware and proactive about your unique online identity. Other security tools like dashlane, lastpass, and haveibeepwned don't give you a personalized or proactive view of your privacy risks. They also don't remove risks or help your resolve them.

For now, Kanary only checks for names, phone numbers, addresses, and usernames. We're working on photo and video capability. If this is a priority for you, please let us know.

We are here to help, [email protected] However, sometimes reporting an emergency to local law enforcement and reaching out to a lawyer is the best call. We compiled a list of pro bono, nonprofit, and government resources in our latest blog post. We also are here to help however we can. If you have specific and urgent needs, please reach out to [email protected]